Refund and Returns Policy
Return Policy
If for some reason you are not satisfied with the product that you bought from our online store, your purchase can be returned strictly within 14 (calendar) days from the date you have received it and request either their change to another product or products or a refund.
Changes and refunds are not accepted if the above-mentioned period has expired.
Goods returned to us damaged, lost, showing signs of wear or that have been customized cannot be exchanged or refunded.
We do not accept returns on items that are discounted or on offer.
Return process:
- Complete a “product return” form and submit. If you need more information, you can contact us by e-mail at info@dionjewellery.com or by tel:+302661043325 within the above period of 14 days.
- Dion Jewellery will send you a return authorization via email
- Pack the item securely. Please make sure the packaging of the parcel is safe so there will not be any damage during transportation, moreover the returned goods are in perfect condition, unused, in their original packaging and with the original Dion Jewellery label which has not been removed or otherwise destroyed in any way. Enclosed all the accompanying documents provided previously (original sales receipt or invoice, certificate guarantee, etc.)
- Return the parcel to the following address and keep tracking number:
Dion Jewellery PC
Ag. Theodoroi Stratias
49100 Corfu
Greece
Shipping costs of returned items are borne solely by the sender. We recommend that you use registered delivery for your protection. We are not responsible for damaged items, or items lost or stolen in transit. All return shipping charges must be prepaid.
Upon receipt of the product, an inspection will be carried out by our company and, if no problems are found regarding its condition, packaging, or documents, we will send you an e-mail as regards the acceptance of your request for an exchange or refund.
We will attach or product change form which after completion you need to return to info@dionjewellery.com
Product Exchange
If the consumer does not wish to replace it at this time, the company provides a credit sale which can be used in the future tin order to replace the product.
If you decide to exchange the returned item for a product or lesser value, we will reimburse the difference.
The shipping of the new product from exchange is made at the expense of our company as long as the changes of the same order do not exceed 1 time. Changes of already returned products can be send only on your charge.
Refund
Refunds apply only to online purchases and not to physical store purchases. Returned items are priced according to their purchase receipt.
Once your return is received, inspected and approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, unless your original payment was CASH ON DELIVERY. In this case, the refunds will be made through Bank Transfer, to the bank account of the client.
You can expect a refund within 14 days from the date we receive your ‘refund’ form. Delivery costs and bank charges are not refundable.
Need help?
Contact us at {email} for questions related to refunds and returns.