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Frequently Asked Questions
At Dion Jewellery, we create fine jewellery using high-quality precious metals. Our collections include pieces crafted in 18K gold, 14K gold, and 925 sterling silver. Selected sterling silver designs are finished with gold plating or rhodium plating to enhance their appearance, durability, and shine.
Every piece is carefully crafted and hallmarked in accordance with legal standards, ensuring the authenticity and purity of the precious metals used.
The numbers 750, 585, and 925 are official hallmarks that indicate the purity of the precious metal used in your jewellery.
- 750 signifies 18K gold, containing 75% pure gold.
- 585 signifies 14K gold, containing 58.5% pure gold.
- 925 signifies sterling silver, containing 92.5% pure silver.
These hallmarks certify the authenticity and purity of the precious metals and are applied in accordance with legal standards.
Yes. Every Dion Jewellery purchase includes a Guarantee & Certificate of Authenticity. The certificate confirms the authenticity and purity of the precious metals used in your jewellery and verifies that your piece has been crafted to the highest standards. Our jewellery is hallmarked in accordance with legal requirements (750 for 18K gold, 585 for 14K gold, and 925 for sterling silver) and is covered by our guarantee against manufacturing defects.
Dion Jewellery has traditionally specialised in jewellery featuring natural diamonds and gemstones. In recent years, we have also introduced a collection of lab-grown diamond jewellery, offering our customers a wider range of choices.
Whether you prefer the timeless beauty of natural diamonds and gemstones or the innovative appeal of lab-grown diamonds, our collections are designed to suit every style, preference, and budget. Each piece is crafted with the same commitment to quality, craftsmanship, and attention to detail.
Ordering from DionJewellery.com is simple. All jewellery accompanied by an “Add to Cart” button is available for purchase online. Simply add your selected items to your shopping cart and follow the secure checkout process to complete your order.
If you prefer, you can also visit one of our physical stores to purchase your favourite jewellery in person or arrange for in-store collection, where available.
If you wish to modify or cancel your order, please contact us by email as soon as possible. We will check the status of your order and let you know whether any changes or cancellation are still possible.
Once an order has been processed or dispatched, we may no longer be able to make changes.
You can determine your ring size by using our Ring Size Guide, which provides easy-to-follow instructions to help you measure your finger accurately.
If you are unsure of your size or need further assistance, our team will be happy to help you choose the correct ring size before placing your order.
Yes. We offer ring resizing for most 18K gold and 14K gold rings.
If you require your ring to be resized, please contact our team before or after your purchase. We will be happy to advise you on the available resizing options and any associated costs or timeframes.
Please note that ring resizing is not available for sterling silver rings or for certain designs where resizing is not technically possible.
We ship within Greece, across Europe, and to selected worldwide destinations. If your country is not available at checkout, please contact us.
Estimated delivery times are:
- Greece: ~3 business days
- EU countries: 1–5 business days
- Rest of Europe: 1–5 business days
- Worldwide: delivery times vary depending on destination
Greece: €4 (free over €70) – ELTA Courier / Geniki Taxydromiki
EU: €25 (free over €300) – DHL / UPS
Rest of Europe: €35 (free over €300) – DHL / UPS
Worldwide: shipping costs vary depending on destination
Yes. Once your order is dispatched, you will receive an email with your tracking number so you can follow your delivery online.
For orders delivered within the European Union, no customs duties or import taxes are typically applied.
For deliveries outside the European Union, customs duties, import taxes, and any additional local charges may apply depending on the destination country. These fees are determined by local customs authorities and are the responsibility of the customer.
You may return your order within 14 calendar days of delivery, in accordance with EU consumer protection law.
Items must be returned in their original condition, with packaging and certificate included. Items that are worn, damaged, altered, or customised may not be eligible for a full refund.
Personalised, engraved, bespoke, or custom-made jewellery cannot be returned unless faulty.
No. Custom-made, engraved, or personalised jewellery cannot be returned or exchanged unless the item is defective.
Please see the Return & Refund Policy
Yes. Every Dion Jewellery purchase is accompanied by a Guarantee & Certificate of Authenticity.
The certificate confirms the authenticity and purity of the precious metals used in your jewellery and verifies that each piece has been crafted to the highest standards of quality and craftsmanship. All jewellery is also guaranteed to be free from manufacturing defects.
Hallmarking follows legal standards:
- 750 – 18K Gold
- 585 – 14K Gold
- 925 – Sterling Silver
Please contact us immediately by email with your order number, description of the issue, and photos. Our team will assist you as quickly as possible.
Sterling silver jewellery should be cleaned regularly with a soft cloth or mild baking soda solution. Gold-plated jewellery should be cleaned gently and protected from chemicals, perfumes, and water exposure.
Always store jewellery dry and separately in a soft pouch or jewellery box.
Yes, but we recommend avoiding contact with chemicals, water, and impact to preserve its shine and longevity.
We do not recommend it, as water, chlorine, sweat, and chemicals may damage precious metals and plating.
We offer a range of secure and convenient payment options:
- Credit or Debit Card
- PayPal
- Bank Transfer (Deposit to Bank Account)
- Cash on Delivery (Greece only, for orders up to €500)
- Payment in our physical stores
All online payments are processed through secure systems to ensure a safe shopping experience.
Yes. All payments made on DionJewellery.com are processed through secure payment systems that use encryption technology to protect your personal and financial information.
We do not store your full payment card details on our servers, and all transactions are handled through trusted and certified payment providers to ensure a safe and secure shopping experience.
No. At the moment, Dion Jewellery does not offer instalment or split payment options. All purchases must be paid in full at the time of checkout using one of our available payment methods.
Yes. Dion Jewellery offers bespoke and custom jewellery design services.
Our team can work with you to create unique pieces tailored to your personal preferences, whether you would like to modify an existing design or develop a completely new creation. Each bespoke piece is crafted with attention to detail, high-quality materials, and expert craftsmanship to bring your vision to life.
For custom design requests, please contact us to discuss your ideas and requirements.
Yes. We offer engraving services on selected jewellery pieces.
You can personalise your item with initials, names, dates, or a short message, depending on the design and available space. Our team will confirm whether engraving is possible for your chosen piece and guide you through the available options.
For engraving requests, please contact us before or after placing your order.
The production time for custom or bespoke jewellery depends on the complexity and design of the piece.
Each creation is made individually with great attention to detail, so timelines may vary. Once we review your request, we will provide you with a more accurate estimated production and delivery timeframe.
Our team will keep you informed throughout the process to ensure your custom piece is completed to the highest standard.